Terms & Conditions
1. About the Platform
TwinBP is a digital procurement marketplace operated by Tropcey Technologics (Private) Limited, a company incorporated in Sri Lanka.
TwinBP provides a technology platform that enables Buyers and Suppliers to connect, negotiate, and complete transactions.
TwinBP is not a seller of products.
TwinBP acts as a limited marketplace facilitator and conditional payment escrow agent.
TwinBP does not manufacture, store, own, or physically handle goods.
2. Acceptance of Terms
By registering or using TwinBP you agree to:
- These Terms
- Privacy Policy
- Applicable Sri Lankan laws
If you do not agree, you must not use the platform.
3. Eligibility
You must:
- Be 18+ OR use under guardian supervision
- Provide accurate identity details
- Not be barred by law from entering contracts
Suppliers must pass verification before listing products.
TwinBP may suspend accounts for safety, fraud prevention, or legal compliance.
4. Marketplace Role (IMPORTANT LEGAL POSITION)
TwinBP provides:
- Request-for-quotation system
- Supplier selection interface
- Payment holding service (escrow)
- Delivery confirmation system
TwinBP does NOT:
- Sell products
- Provide warranties
- Guarantee quality
- Take ownership of goods
The sale contract exists only between Buyer and Supplier.
TwinBP's role is limited to facilitating payment and communication.
5. Payment Escrow Process
- Buyer selects Supplier
- Buyer pays TwinBP (escrow holding)
- Supplier delivers product
- Buyer confirms via OTP
- Payment released to Supplier
TwinBP holds funds as a neutral intermediary only.
TwinBP is not a trustee, insurer, or guarantor of transaction performance.
6. Delivery & Acceptance
The Buyer must inspect goods before sharing OTP.
Sharing OTP means:
- Product received
- Visible condition accepted
However:
OTP confirmation does NOT remove statutory consumer rights for:
- Wrong item
- Hidden defects
- Counterfeit products
- Safety issues
Such claims must be made within 24 hours of delivery.
7. Refunds & Disputes
Before OTP
TwinBP may hold payment and investigate disputes.
After OTP
Refunds handled as follows:
| Situation | Responsibility |
|---|---|
| Wrong product | Supplier liable |
| Damaged on arrival | Supplier liable |
| Hidden defect | Supplier liable |
| Change of mind | Not refundable |
TwinBP may temporarily freeze supplier payments during investigation.
TwinBP may assist dispute communication but is not the adjudicating authority.
8. Supplier Responsibility
Supplier guarantees:
- Product legality
- Authenticity
- Safety compliance
- Warranty validity
- Accurate description
Supplier indemnifies TwinBP from product-related claims.
9. Platform Rules
Users must NOT:
- Use false identity
- Interfere with system
- Upload harmful content
- Conduct illegal trade
- Circumvent payment system
- Trade prohibited items
Violation may result in account suspension and reporting to authorities.
10. Prohibited Products
The following cannot be traded:
- Illegal imports
- Weapons
- Counterfeit goods
- Restricted electronics
- Unsafe hardware
- Regulated government-controlled equipment
Supplier bears legal liability for violations.
11. Limitation of Liability
TwinBP is not liable for:
- Product defects
- Delivery delays
- Supplier misconduct
- Warranty disputes
- Indirect losses
- Business interruption
Maximum liability of TwinBP is limited to the service fee collected for that transaction.
12. Data Protection (PDPA Compliance)
TwinBP processes personal data for:
- Account operation
- Transaction execution
- Fraud prevention
- Legal compliance
Users have rights to:
- Access personal data
- Correct data
- Request deletion
- Withdraw consent
Data retention: up to 7 years for legal compliance.
Data may be shared with:
- Payment providers
- Delivery partners
- Authorities if required by law
13. Communications
You agree to receive:
- SMS
- App notifications
related to orders and services.
You may opt-out of marketing messages.
14. Suspension & Termination
TwinBP may suspend accounts for:
- Fraud risk
- Legal compliance
- Policy violation
Active transactions and held funds will be resolved before permanent closure.
15. Intellectual Property
All TwinBP software, branding, and content belong to TwinBP.
Users may not copy, reverse engineer, or exploit the platform.
16. Force Majeure
TwinBP is not liable for failures caused by events beyond control including:
- Network failures
- Government restrictions
- Natural disasters
- Supplier shutdown
17. Governing Law
Governed by the laws of Sri Lanka.
Disputes fall under Sri Lankan courts jurisdiction.
18. Contact
Support: [email protected]
Company: Tropcey Technologics (Private) Limited
Phone: +94 11 234 5678