Advice and answers from the Customer Success Team

1. Open your Chrome browser → Type Twinbp.com in the search bar and search

2. Tap Register / Sign In on the top right corner of the screen.

3. Click on the Click Here button where it says “Are you a merchant?”

4. Click Sign Up (1) → Fill in your Merchant Name, Email, and Mobile Number. (The client type is preset as “Hardware Shop”) → Tick the checkbox to accept the Terms & Conditions (2) → Click Sign Up (3) → The OTP screen will appear.

5. Enter the OTP sent to the registered phone number (1) → Click Verify (2)

6. You will now see the TwinBP Merchant Account’s Home Screen.

1. If you already have an account, click Log In →

2. It will take you to the Log In screen.

3. Enter the phone number used to register your TwinBP Merchant Account (only nine digits, without 0) (1) → Tick the Remember Me checkbox (2) → Click Log In (3).

4. The OTP screen will appear. Enter the OTP sent to your phone number (1) → Click Verify (2)

5. You will now see your TwinBP Merchant Account’s Home Screen.

1. Click Resend OTP (1) → Enter the new OTP (2) → Click Verify (3).

2. You will now see your TwinBP Merchant Account’s Home Screen.

1. In your merchant profile, click the picture box next to the merchant's name in the right corner of the top navigation bar.

2. Click “Profile” to view your Profile Information window.

3. Add your profile picture by clicking the edit icon at the top of the page.

4. Fill in: Business Legal Name (as per registration documents) (1) → Business Known Name (the commonly used name in the community) (2) → Secondary Contact (Optional) (3)

5. Next, fill in: Bank Account Number, Account Name, Bank Name, and Branch Name

6. (Optional) If VAT-registered, tick the VAT Registered box → Enter your VAT number.

7. Select Business Type:

1. Proprietor (1) → Attach BR Certificate (2)

2. Partnership (1) → Attach BR Certificate (2)

3. Limited Company (1) → Attach BR Certificate (2) , Form 1, and Form 13 (3) (Form 1 and Form 13 are optional)

8. Enter both:

1. Business Corresponding Address(1) (as per registration documents)
2. Business Address (2) (current operating location)

9. Select your city from the “City” dropdown (1) → Click Set your location on the map (2)

10. Click “Change Pin” (1) → Tap your exact business location (2) → Click "Set Changes” (3).

(Note: This is important because it is used to receive inquiries from customers based on the location radius they select.)

11. Then click “Save” to submit your profile, and a successful message will appear.

Note: Wait for admin approval before using your account. After approval, you will receive a text message stating, “Your TwinBP merchant account has been approved. You can now start using your account.”

1. There are three ways to access Inquiry Notifications:

1.1 Log in → Click the Notifications (bell) icon on the bottom navigation bar (1) → Select the Inquiry Created notification (2).

1.2 Log in → Tap the Inquiries tab. You will see:

1.3 All Inquiries (1) → All islandwide customer inquiries (note: transport cost may vary).

My Inquiries (2) → Tailored inquiries based on location, transport, and preferences.

2. Select an option → Tap View on an inquiry labelled “Waiting for Response”.

Quotation Process:

3. Preview product details from the customer’s inquiry.

4. If you don’t want to quote, tap Reject

5. To make a quotation:

5.1 Tap Accept.

5.2 Enter the price for each product (1) → If you have an alternative item (e.g., customer asked for Sea Blue Paint but you have Cobalt Blue Paint), provide it as an alternative (2) → Add a remark → If an item is unavailable, leave it blank (do not quote) (3) → Add remarks, quotation validity period, and transport cost (if Site Delivery) (4) → Tick, I agree to the Terms & Conditions (5) → Click Submit Quotation (6).

1. A ‘Purchase Order’ sheet will be attached to the email, and within the email, (1) you can dispatch your order by clicking Open Merchant Portal.

2. You will receive:

1. A text: “You have received an Order! The customer has made the payment. Please process.”
2. A notification: “New Order Received!”

3. Go to the Orders tab →

4. Select View →

5. On the order page:

1. Add hardware remarks (optional).
2. To message the customer, tap Message to Customer.
3. Tap Dispatch → Confirm with Yes.

6. Delivery Methods:

• Site Delivery → Deliver to the address listed in the Transport section by the due date.
• Self-Pickup → Wait until the customer collects their goods.

1. Go to Orders

2. Select View from the Filter By section →

3. Open a dispatched order.

4. Enter the Order Completion Password (sent to the customer’s registered phone number) (1) → (2) Tap Complete.

5. Or, the customer can complete the order from their side.

1. Go to Orders →

2. Click View on the order with the status Completed

3. Tap Write a Review →

4. Enter your review (1) → Tap Post a Review to publish it (2)