Advice and answers from the Customer Success Team

3.1 Access Website

1. Open a web browser.
2. Enter TwinBP.com in the address bar.

3.2 Access Website

1. Click Register / Sign In at the top-right corner.

3.3 Enter User Details

1. Enter the following details:
   • Name
   • Email address
   • Mobile number
2. Select the checkbox to accept the Terms and Conditions.
3. Tap Sign Up.

3.4 Verify Account

1. Enter the OTP sent to the registered mobile number.
2. Tap Verify.

3.5 Completion

1. Upon successful verification, the home screen will be displayed.

1. If the OTP is not received, tap Yes to resend.
2. Enter the new OTP.
3. Tap Verify.
4. The home screen will be displayed.

3.1 Access Login Screen

1. Click Log In.

3.2 Enter Login Details

1. Enter the registered mobile number (9 digits, excluding the leading "0").
2. Click Log In.
3. Select Remember Me. (Optional)

3.3 Verify Account

1. Enter the OTP sent to the registered mobile number.
2. Click Verify.

3.4 Completion

1. Upon successful verification, the user will be redirected to the home screen.

3.1 Access Profile

1. Click the Profile Picture in the top-right corner.
2. Click My Profile.

3.2 Access Profile

1. Upload Profile Picture.
2. Enter Secondary Contact (optional).
3. Enter Address.
4. Select City from the dropdown.

3.3 Select Customer Type

Option A: Individual Customer

1. Select Individual.
2. Enter NIC Number.

Option B: Corporate Customer

1. Select Business.
2. Upload BR Certificate (Business Registration).
3. Wait for Admin Approval before accessing corporate features.

3.4 VAT Status (Optional)

1. Tick VAT Registered checkbox (if applicable).
2. Enter VAT Number.
3. Upload VAT Certificate.

3.5 Set Location

1. Click Set location on map.
2. Click Change Pin.
3. Select a location on the map.
4. Click Set Changes.

3.6 Save Profile Information

1. Click Save.

3.7 Completion

1. The system displays "Profile updated successfully."

3.1 Search and Select Products

1. Enter the product name in the search box.
2. Click Search Products.
3. Select a product from the results page.

3.2 Add Products to Inquiry

Option A: Select an Existing Item

1. Enter the quantity.
2. Enter specifications (if applicable).
3. Click Add to Inquiry.

(Note: The cart icon will update automatically as items are added.)

Option B: Custom Item

1. Click Add Custom Item.
2. Enter the item name.
3. Enter the quantity.
4. Click Add to Inquiry.
5. Click the cart icon (top right, next to the message icon) to open the cart.

(Note: The cart counter will update upon successful addition.)

3.3 Manage Cart

1. Tap the cart icon to open the cart page.
2. To update quantity:
   • Enter the new quantity

3.4 Delivery Options

3.4.1 Site Delivery

Option A: Enter a New Address

1. Select Site Delivery.
2. Enter the delivery address.
3. Click Set Delivery Location on Map.
4. Click Change Pin.
5. Select the location and confirm.
6. Click Set Changes to save.

Option B: Use Saved Address

1. Select Site Delivery.
2. Select Use Saved Address.
3. Choose an address from the list.

3.4.2 Self-Pickup

1. Select Self-pickup.

3.5 VAT Selection

1. Select the appropriate VAT status for merchants.

3.6 Merchant Selection

For site-delivery:

Option A:

Select Find Anywhere to send the inquiry to all registered merchants.

Option B:

Select a radius to limit the inquiry to nearby merchants.

Self-Pickup

1. Select Self-pickup.
2. Tap Set Additional Pickup Areas.
3. Click Change Pin.
4. Select the location on the map.
5. Choose the preferred radius.
6. Confirm the selection by tapping Set Changes.

(Note: Only merchants within the selected radius will receive the inquiry.)

3.7 Finalizing Inquiry

1. Enter special notes (optional).
2. Set the following dates:
   • Quotation Requested Before (Deadline for receiving quotations)
   • Goods Requested Before (Preferred delivery date)
3. Tap Confirm Inquiry.
4. Review the details.
5. Accept the confirmation checkbox.
6. Tap Create Inquiry.

(A confirmation message will be displayed: "Inquiry Created Successfully.")

3.1 Viewing Quotations

Option A:

1. Click the Notification icon.
2. Click Quotation Created notification.

Option B:

1. Go to Requested Quotations.
2. Click View to open the Price Comparison page.

3.2 Preview Quotation

1. Select an Accepted Quotation.
2. Click Preview to view quotation details.

3.3 Compare and Select Items

1. Compare prices from different merchants. (Each row represents a merchant.)
2. Select required products using the checkbox.
3. Select Transport Mode for each merchant you select.
4. Review Delivery Charges and Total Amount.
5. Click Confirm Quotation.

• Note:
  • Merchants may suggest Alternative Products.
  • If unavailable, the item will be shown as Not Quoted.
  • If you select items from different merchants, Delivery Charges will vary by merchant.

3.4 Create Order

1. Review order details.
2. Enter the Expected Delivery Date.
3. Enter Remarks (if required).
4. Tick the confirmation checkbox.
5. Click Create Order.

Output: Proforma Invoice is sent to the registered email address.

The Output: Sample Proforma Invoice.

3.1 Access Processing Orders

1. Navigate to Processing Orders.

3.2 Select an Order

1. Select an order with Order Processing status.
2. Click View to see order details.

3.3 Complete an Order

1. Enter Order Completion Password sent to the registered mobile number.
2. Click Complete.

Note:

• The merchant may request the customer to complete the order.
• The password is sent via SMS.

3.1 Access Completed Orders

1. Navigate to Completed Orders.

3.2 Select Order

1. Click View under the required completed order.

3.3 Submit Review

1. Click Your Review Here.
2. Enter Rating.
3. Enter Feedback.
4. Click Submit.