Advice and answers from the Customer Success Team

1. Open your Chrome browser → Type Twinbp.com in the search bar and search

2. In the top right corner of the screen, click Register / Sign In.

3. Fill in your name, email, and mobile number (1) → Tick the checkbox to accept the Terms & Conditions (2) → Click the Sign-Up button (3)

4. The OTP screen will appear. Enter the OTP sent to the phone number you used during registration (1) → Click Verify (2)

5. You will now see the TwinBP Customer account home screen.

1. If you already have an account, click Log In.

2. Enter the phone number used for registration (9 digits, without the leading 0) (1) → Tick the Remember Me checkbox & Click Sign In. (2)

3. The OTP screen will appear. Enter the OTP sent to your phone (1) → Click Verify (2)

4. You will be redirected to the TwinBP Customer account home screen.

1. If you havent received the OTP, click Resend OTP

2. Enter the new OTP (1) → Verify (2)

3. You will be redirected to the home screen.

1. In your customer profile, click the picture box next to the customer name in the right corner of the top navigation bar (1) → Click "My Profile" to view your profile information (2)

2. Add your profile picture by clicking the edit icon at the top of the page.

3. To edit profile information: Add a secondary contact (optional) (1) → Add NIC number (2) → If you are VAT registered, tick the checkbox (3) and enter your VAT number (optional) (4).

4. Enter your address (Address Line 1, Address Line 2) (1).

5. Select your city from the “City dropdown (2).

➤ To set your location:

6. Click "Set your location on the map."

7. Click “Change Pin” to change the location (1) → Select the location on the map (2) → Click "Set Changes" to save (3)

8. Click “Save” to save information

9. You will see: "Profile updated successfully."

1. Click on the Search Product (1) label or the search icon (2)

1.1 Option 01 – Browse by Category

Select the main category from the list (1) → If you only know the category, click Search to view related results (2). (Note: If you know more details (subcategory, brand, product), then select them and click Search for filtered results.)

1.2 Option 02 – Use the Search Box

Type the product name into the search box (1) → Click the search icon (2)

2. You will be taken to a results page with similar products.

3. Adding Products (Two Methods):

• 3.1 Method 1:
  • Select the product → Open the product details page Enter quantity (1) → Select Item ID from the dropdown (2) → Click Add to Inquiry (3)
  • The cart icon will update to show the added item (4).

• 3.2 Method 2:
  • Select the product → Open the product details page → Enter specifications (e.g., colour, size, dimensions) (1) and quantity (2) Select Item ID from the dropdown (3) → Click Add to Inquiry (4)
  • The cart icon will update to show the added item (5).

Note: You can add any number of products. Once done, click the cart icon (top right, next to the message icon) to open the cart page.

4. Delivery Options:

4.1 Site Delivery.

• 4.1.1 Use Saved Address
  • Tick Site Delivery (1) → Tick Use Saved Address (2) → Select an address from your saved list (3)

• 4.1.2 Type new delivery address
  • Tick Site Delivery (1) → Type delivery address (2) → Click on Set Delivery Location on Map (3)
  
  • Click “Change Pin” to change the location (1) → Select the location on the map (2) → Click "Set Changes" to save (3)
  

• 4.1.3 Merchant selection:
  • Tick Find Anywhere to send the inquiry to all merchants island-wide (1) → OR select a radius to limit inquiries to merchants within that range (2)
  

4.2 Self-Pickup

• 4.2.1 Click Set Additional Pickup Areas →
  

• 4.1.2 Merchant Selection
  • Click “Change Pin” to change the location (1) → Select the location on the map (2) → Select the radius from the bar (3) (Note: The red-colored area shows the registered merchants who will receive your inquiry. You will only get quotations from them) → Click "Set Changes" to save (4)
  

5. VAT Selection: To send only to VAT-registered merchants, tick the appropriate checkbox.

6. Finalize Inquiry: Add Special Notes (optional) (1) Set the date for receiving quotations (Quotation Requested Before) (2) → Set the expected delivery date (3) → click Confirm Inquiry (4).

7. Tick the checkbox to accept Terms & Conditions (1) → Click Inquiry submit (2)

8. You will see an Inquiry Confirmation message: “Inquiry Created Successfully.”

1. Viewing Quotations:

• 1.1 Tap the notification icon from the TwinBP website (1) → Click on a Quotation Created notification to view details (2) OR

• 1.2 Click the Requested Quotations.

• 1.3 Select View in the inquiry that has responses to preview and you’ll be taken to the Price Comparison Confirmation page

• 1.4 Accepting Quotations & Making Payments:

Tap Preview to see quotation details (1) → Compare product prices across merchants. (Note: delivery charges vary per merchant.) Select the items you want (2) → Select the transport mode from the dropdown (Note: There will be no transport mode selection if it is a self-pickup) (3) → Click Confirm Quotation (4)

• 1.5 Add remarks (1) → Enter the delivery date (2) → Tick the checkbox to accept. I confirm the order creation (3) → Click Create Order and Pay (4)

• 1.6 Proceed to the Payment page.
• 1.6.1 Pay Now

Make a bank transfer/CDM deposit to the bank account listed (1) → Attach proof of payment → (2) Tap Notify Payment.


• 1.6.2 Pay Later
• 1.6.2.1 Select Payment Later →

• 1.6.2.2 In your profile, go to Accepted Quotations (1) → Tap View (2)

• 1.6.2.3 Tick the checkbox for Terms & Conditions (1) → Click Continue and Pay (2)

• 1.6.2.4 Make the payment (1) → Attach proof → Tap Notify Payment (2)

Note: Wait for admin verification. Once approved, you’ll receive a text confirmation and further delivery updates from the merchant.

1. Go to Accepted Quotations

2. Tap Order Processing View.

3. Enter the Order Completion Password (sent to your registered mobile number) → (1) Click Complete (2)

The order will be marked as completed.
(Alternatively, the customer can complete the order on their side.)

1. In your profile, click the home → Go to Completed Orders.

2. Tap Completed Orders View → Select the order.

3. Click Write a Review →

4. Give your rate (1) → Enter your feedback (2) → Tap Post a Review to publish it (3).