Mobile Customer Support

1. Click on the "Sign Up" button.

2. Fill in your name, email, and mobile number (1)

3. (2) Tick the checkbox to accept the "Terms & Conditions."

4. (3) Click on "Sign Up."

5. (1) The OTP screen will appear. Enter the OTP sent to your phone.

6. (2) Click "Verify" to proceed.

7. The TwinBP Customer account home screen will appear.

1. If you already have an account, click "Log In" to go to the login screen.

2. (1) Enter the phone number used during registration (9 digits, without the leading 0).

3. (2) Click "Log In."

4. (1) The OTP screen will appear. Enter the OTP sent to your phone.

5. (2) Click "Verify", and your TwinBP Customer account home screen will appear.

1. If you haven’t received the OTP, click "Resend OTP."

2. Enter the new OTP, then click "Verify."

3. The TwinBP Customer account home screen will appear.

1. In your customer profile, click the menu icon

2. Click "My Profile" to view your profile information.

3. Add your profile picture by clicking the edit icon at the top of the page.

4. To edit profile information:

Click the "Edit" button beside "Profile Information."

The Profile Information window will appear.
Add a secondary contact (optional).

Enter your address, and select your city from the dropdown.

Fill your NIC here.

(1) If you are VAT registered, tick the checkbox and enter your VAT number (optional).
(2) Click "Submit."

You will see: "Profile updated successfully."

5. To set your location:

Click "Set your location on the map."

(1) Tap on your location on the map until it is selected.
(2) Click "Set" to save.

You will see a success message.

1. Click on the "Search Product" label or search icon.

2. The Search window will open with two options:

Option 1: Browse by Category

(1) Select a main category from the dropdown (required). For a more accurate search, you can also choose a subcategory, brand, or product if you know the details. If not, simply skip those options and continue.
(2) Click "Search" to see related results.

Option 2: Use the Search Box

(1) Type the product name in the search box.
(2) Click the search icon to see matching products.

3. Adding Products to Inquiry:

Click on the product you want to buy → Go to product details page Enter quantity → Click "Add to Inquiry."
If specifications (color, dimension, etc.) are needed, fill them before adding.
The cart icon (lorry icon) will update as products are added.
Add as many products as needed.

4. Cart and Delivery Options:

Click the cart icon (top right) to view the cart page.
(1) To update the quantity, click inside the quantity box of the relevant item and enter the new amount.
(2) Click the Save icon next to the quantity box to apply the change.

A confirmation message will appear: “Item quantity updated successfully.”
Choose a delivery option:

Site Delivery

Option A:(Type Address) - (2) Enter delivery address → (3) Click "Set Delivery Location on Map" → (4) Tap to select location → (5) Click “Set” to set the location

Option B: (Use Saved Address) - (2) Tick "Use Saved Address" → (3) Select from saved addresses or your profile.

Self-pick up

Tick the Self-pickup” to select the option.

5. VAT Selection:

To send only to VAT-registered merchants in the TwinBP app, tick the appropriate checkbox.
Otherwise, select “No, ask from all” to send the inquiry to all merchants registered on the TwinBP App.

6. Merchant Selection:

For site-delivery:

Option A: Tick "Find Anywhere" → Inquiry goes to all registered merchants.

Option B: Select a radius → Inquiry goes only to merchants within that radius.

For self-pickup:

(2) Click "Set Additional Pickup Areas" → (3) Tap to set your location → (4) Select a zone radius (Note: Only the merchants registered on the TwinBP App within the blue-colored radius can receive the inquiry) → (5) Click "Set."

7. Finalising Inquiry:

(1) Fill in special notes (optional).
Set dates for:

(2) Quotation Requested Before (deadline for receiving quotations).
(3) Goods Requested Before (preferred delivery date).

(4) Click "Confirm Inquiry." → (5) Review details and tick the check box to agree to terms & conditions → (6) Click "Create Inquiry."

If successful, you will see: "Inquiry Created Successfully."

1. Viewing Quotations:

Tap the mobile notification (opens "Notifications" tab).
Click the "Quotation Created" notification to see merchant details.

2. Accepting Quotations and Making Payments:

In your customer profile → menu icon → (1) "Inquiries" → (2) "Requested Quotations."

(1) Select an accepted quotation → (2) Tap "Preview" to see details.
(3) Tap "Price Comparison" view a detailed comparison table.

2.1 Confirming Quotation:

Compare prices and select items (you may choose from different merchants, but note that delivery charges differ).
Here are the two quotations received from two different merchants.

(1) If the merchant doesn’t have the requested item, they will suggest an alternative with its price; (2) if no alternative is available, it will be shown as ‘Not Quoted’, and (3) separate transport costs will be shown in the next column if site delivery had been requested.

(1) Tick the checkbox next to the products you want to select, and (2) choose the transport mode as well. (Note that separate delivery charges will be added for each hardware item.)
(3) The total can be seen at the bottom-left corner of the page. (4) Then click the ‘Confirm Quotation’ button to create an order.

The following are the order details that will be sent to the two merchants.

(1) It shows the details of the complete order you created
(2) Enter your expected delivery date and (3) remarks.
(4) Tick the checkbox to accept "Terms & Conditions."
(5) Click "Create Order."

(5) After that, you will receive a Proforma Invoice, which is a preliminary bill, sent to the email address you provided during registration.

2.2 Payments:

Immediate Payment:

Transfer funds (bank transfer or CDM deposit) to the bank account listed.
(1) Attach payment proof under "Payment Proof."
(2) Tap "Notify Payment."

Pay Later:

(1) Click "Payment Later."
Go to menu → "Orders" → "Accepted Quotations" → Filter by "Pending."
Select the order → (2) Tap "Process Payment" → Upload proof → Tap "Notify Payment."

3. After Payment:

Wait for admin verification.
Once verified, you’ll receive a text message saying “Your TwinBP order (T---) payment has been approved. The order will be processed soon.
Then, wait for merchant delivery updates.

1. In your profile → menu → "Orders."

2. Tap "Accepted Quotations" Filter by "Dispatched."

3. (1) Select the order → Tap "Complete."

4. (2) Enter the order completion password (sent to your registered mobile).

5. Tap "Submit."
(Alternatively, the merchant can request you to complete it from your side.)